FAQs

How can I contact lovelock?

You can email us at lovelockdnz@gmail.com where our customer service team will be happy to help you with whatever you need!

Where do you ship from?

We are based in Dunedin, New Zealand. 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

 

How do I return an item?

Please contact us at lovelockdnz@gmail.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.